Last updated: [09-12-2025]

Pilates Temple operates this store and website (hereinafter the "Services") to provide you with a personalized shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information.

This Policy is written in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the Belgian Code of Economic Law .

1. PERSONAL INFORMATION WE COLLECT By "personal information", we mean any data that allows you to be identified.

  • Contact details: name, billing and delivery address, telephone number, email address.

  • Financial information: bank details, transaction details (we do not store your full card numbers, this is handled by our secure payment providers).

  • Device and usage data: IP address, browser type, browsing history, interactions with the site (via cookies).

2. USE OF YOUR DATA We use your personal information to:

  • Execute the sales contract: process orders, deliveries, returns and payments.

  • Customer service: communicating with you (confirmations, after-sales service).

  • Legal obligations: accounting and taxation.

  • Marketing: sending you offers (only with your explicit consent, e.g., newsletter).

3. SHARING WITH THIRD PARTIES Your data is never sold. It is shared only with service providers necessary for the performance of the service:

  • Shopify: which hosts our store.

  • Logistics: carriers (for delivery).

  • Payment: banking providers (Stripe, PayPal).

4. SECURITY AND STORAGE Your data is stored securely. In accordance with Belgian law, we apply the following retention periods:

  • Order data (Billing): 10 years (Legal accounting obligation).

  • Marketing data (Newsletter): 3 years after your last activity, unless you unsubscribe.

  • Browsing data (Cookies): 13 months maximum.

5. YOUR RIGHTS (GDPR) You have the following rights regarding your data:

  • Right of access and rectification.

  • Right to erasure ("Right to be forgotten").

  • Right to object or withdraw consent.

  • Right to data portability.

To exercise these rights, contact us at: info@pilatestemple.com .

If you believe your rights have not been respected, you can file a complaint with the Data Protection Authority (Belgium) : https://www.autoriteprotectiondonnees.be

6. INTERNATIONAL TRANSFERS As our services are hosted by Shopify (Canada), some data may be transferred outside the EU. These transfers are governed by an adequacy decision from the European Commission, guaranteeing the security of your data.

7. MINORS The Services are not intended for minors under the age of 16. We do not knowingly collect any personal information about children.

8. CONTACT For any questions, please contact us by email at: info@pilatestemple.com