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Shipping policy
SHIPPING AND DELIVERY POLICY
At Pilates Temple, we do everything we can to ensure that your equipment reaches you as quickly as possible.
1. PROCESSING TIME Every order is carefully processed and prepared within 24 business hours. You will receive a shipping confirmation email containing your tracking number as soon as the parcel leaves our warehouse.
2. DELIVERY AREAS AND TIMES We deliver exclusively within the European Union. Estimated delivery times after dispatch are:
Benelux (Belgium, the Netherlands and Luxembourg): 1 to 3 business days.
Rest of Europe: 1 to 5 business days, depending on the destination country.
Please note that delivery times may be slightly longer during busy periods, including sales and holidays.
3. SHIPPING COSTS Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery address.
Free delivery: Standard delivery is free when your order exceeds the amount shown on the website, in the announcement bar or cart.
4. ORDER TRACKING All shipments include tracking. You will receive a link by email so that you can follow your parcel in real time.
5. INCORRECT ADDRESS OR UNCLAIMED PARCEL Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address is incomplete, or because it was not collected from a pickup point in time, the customer will be responsible for the cost of reshipping it.
6. DELIVERY ISSUES If your parcel is marked as delivered but has not arrived, or if it is unusually delayed by more than five days, please contact us promptly at info@pilatestemple.com so that we can open an investigation with the carrier.